Refund Policy

1. Digital Goods

FormatAnvil provides digital tokens ("Tokens") used to access specialized conversion and developer tools. Due to the nature of digital goods and immediate delivery, we generally do not offer refunds once Tokens have been purchased and added to your account.

2. Exceptions

Refunds may be granted at our sole discretion in the following circumstances:

• If you were charged multiple times for a single transaction due to a technical error.
• If the Tokens were not delivered to your account within 24 hours of successful payment.
• If the core services associated with paid Tokens are entirely unavailable for a period exceeding 48 hours.

3. Unused Tokens

Tokens do not expire, but we do not provide partial or full refunds for unused Tokens remaining on your account. Please purchase only the amount of Tokens you intend to use.

4. Requesting a Refund

If you believe you are eligible for a refund based on the exceptions above, please contact our support team at support@formatanvil.com within 7 days of the transaction. Include your account email, transaction ID, and the reason for your request.

5. Chargebacks

Initiating a chargeback or dispute with your payment provider without first contacting our support team may result in the immediate and permanent suspension of your FormatAnvil account.